Focusing on boosting customer service

PUBLISHED: 09 Jul 10

Fine Tubes, the UK-based tube manufacturer, has welcomed Andy Whitehouse to its management team. With the creation of the post supply chain director, the producers of stainless steel, nickel and titanium tubing have taken another step to ensure that the availability of its products is supported by reduced lead times and ‘happy’ customers.

Andy joins the Plymouth-based company with a comprehensive track record in operations management, planning and procurement gained in a range of high value-added product companies such as Airbus, GKN and Princess Yachts Ltd.

His immediate areas of responsibility at Fine Tubes are the planning, logistics and customer services departments. The alignment of his experience to the Fine Tubes customer base is a distinct starting advantage in improving customer focus. Andy’s expertise will support Fine Tubes’ strategic focus on key markets, which are higher in technical complexity and also require high flexibility and responsiveness in managing customer needs.

“I am thrilled to be part of an organisation that is obsessed with doing a good job, serving customers and hoping to grow”, he added.

Underpinning his appointment, Mr Whitehouse holds a BEng (Hons) degree in mechanical engineering – paired with a detailed knowledge and real life implementation experience of both MRPII and modern lean manufacturing principles.

He has been successful in improving the way in which complex manufacturing environments work – helping to ensure they achieved the required standards for productivity, planning processes and supply chain performance.

The appointment of Mr Whitehouse will allow Mark Ayres to assume the role of new product development director, ensuring that new products are introduced with a seamless integration across the entire supply chain.

Fine Tubes Limited, UK
Tel: + 44 1752 876416

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